Name: Quikview Quikview
Street: 601, 6th Floor,The Studios 4 Loop Street
City: Cape Town
Province: Western Cape
Name: 1API GmbH
Registration Date: 2015-07-16
Renewal Date: 2016-07-16
Pending Timer Events:
PendingUpdate expires 2016-01-03 10:50
WHOIS lookup made at 2015-12-31 07:03 UTC
1: If you are adhering to Hetzner’s acceptable use policies (below)
We believe that our client Quikview is adhering to Hetzner's acceptable use policies.
ViaMedia run an SMS messaging aggregation division and this communication campaign is being run on behalf of an international client.
2: How you obtained the complainant’s contact details. You are required to provide specific opt in evidence showing the user providing consent to receive these text messages.
We will make contact with our international client as soon as practically possible in order to request this information. (It should be noted that it is a very difficult time of year to get hold of the relevant people).
It is our client's responsibility to ensure that the relevant consents are in place with respect to required direct marketing practices.
We were informed by the client that all relevant requirements, including opt-in requirements, have been met.
3: Whether the unsubscribe/opt-out function is working
To the best of our knowledge, the unsubscribe/opt-out function is working. We are currently running tests and investigating our client’s product to confirm this.
It is also worth noting that the system doing the actual send checks all numbers that we receive from our client for communications against the DMA DNC database as well as any industry DNC databases and other sources of DNC as an additional safeguard that we consider to be best practice for SMS marketing activities.
We adhere to the WASPA guidelines for direct SMS marketing.
It is also worth noting that the complainants are factually wrong with respect to the claim that responding to links will activate any services or subscriptions. As laid out in the client’s product brief responding to the SMS communication indicates interest that then elicits further communication and multiple steps to any form of subscription. In the case of subscription to a service, a double opt-in, including an Mobile Network (Vodacom/MTN/Cell C) direct confirmation response, to the MNO, is required.
4: Whether you removed the complainant from your database/future mailings
Yes, we have sent all complaints to the client and they then removed the complainant from their database and will always remove any and all complainants immediately from future communications.